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How to connect to your Underline WiFi
How to connect to your Underline WiFi

Connecting to a Wi-Fi network allows you to access your Underline internet service without using cellular data.

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Written by Intercom Admins
Updated over a week ago

Connecting to WiFi on various platforms

iOS (iPhone/iPad)

  1. Open Settings: Find and tap the "Settings" icon on your home screen.

  2. Tap Wi-Fi: In the Settings menu, tap on "Wi-Fi."

  3. Select a Network: Make sure Wi-Fi is turned on. You'll see a list of available networks. Tap the name of the network you want to join.

  4. Enter Password: If the network is secured, you'll be prompted to enter a password. Type it in and tap "Join."

  5. Connected: Once connected, a checkmark will appear next to the network name.

Android

  1. Open Settings: Swipe down from the top of the screen and tap the gear icon to open Settings.

  2. Tap Network & Internet: In the Settings menu, tap on "Network & Internet."

  3. Tap Wi-Fi: Make sure Wi-Fi is turned on, then tap "Wi-Fi."

  4. Select a Network: You'll see a list of available networks. Tap the name of the network you want to join.

  5. Enter Password: If the network is secured, enter the password and tap "Connect."

  6. Connected: Once connected, you'll see a Wi-Fi symbol at the top of your screen.

Windows

  1. Open Wi-Fi Settings: Click the Wi-Fi icon in the taskbar at the bottom right of your screen.

  2. Select a Network: You'll see a list of available networks. Click the name of the network you want to join.

  3. Enter Password: If the network is secured, you'll be prompted to enter a password. Type it in and click "Next."

  4. Connected: Once connected, you'll see "Connected, secured" under the network name.

Mac OS

  1. Open Wi-Fi Settings: Click the Wi-Fi icon in the menu bar at the top right of your screen.

  2. Select a Network: You'll see a list of available networks. Click the name of the network you want to join.

  3. Enter Password: If the network is secured, you'll be prompted to enter a password. Type it in and click "Join."

  4. Connected: Once connected, the Wi-Fi icon will show a solid black signal.

Troubleshooting Tips

"I'm connected to Wi-Fi but have no internet access"

Sometimes, you might be connected to a Wi-Fi network but still can't access the internet. Here are some tips to troubleshoot this issue:

  • Check Router and Modem: Make sure your router and modem are plugged in and turned on. Restarting these devices can often resolve connectivity issues.

  • Verify Internet Service: Ensure your internet service is active. Contact your internet service provider if you suspect there might be an issue.

  • Network Configuration: Ensure your network is configured correctly. This includes checking if the router is properly connected to the modem and if there are any outages reported by your service provider.

  • Reconnect to Wi-Fi: Forget the network on your device and reconnect by entering the password again.

  • Check Device Settings: Make sure your device is not set to use a static IP address. This can sometimes interfere with your ability to access the internet.

General Troubleshooting Tips

  • Check Wi-Fi is On: Ensure your device’s Wi-Fi is turned on.

  • Correct Password: Double-check you are entering the correct password.

  • Reboot Device: Sometimes, simply restarting your device can resolve connectivity issues.

  • Move Closer to the Router: Signal strength can weaken with distance or obstructions like walls.

If you continue to experience issues, please contact our support team for further assistance.

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