Here are some frequently asked questions about the TV service offered by Stratus IQ:
What should I expect once I’ve signed up?
Once checkout with TV service signup is complete, you will receive an email from Underline which will contain your StratusIQ TV login credentials. You will be able to use this info to sign in to the Stratus IQ TV app.
How long will it take before I can stream TV?
Your internet service needs to be hooked up before you can stream TV. You can expect to receive an email letting you know your TV service is available 24 hours or less after activation.
Where can I start watching TV?
You can stream TV with the StratusIQ TV app on most smart TVs, your Apple and Android devices, and on the web.
Download from the Apple App Store
Download from the Google Play Store
View your content on a browser
Which devices can be used to watch TV?
Apple TV
Android TV
Fire TV with Firestick
iPhones and iPads
Android phones and tablets
Most smart TVs
Can I stream anywhere?
You can stream StratusIQ TV content where you’re connected to your StratusIQ fiber internet. In most cases, you will only be able to stream at your home or business.
How do I switch my TV package, add or remove premium content, and modify DVR and device streaming settings?
At this time, you'll need to reach out to our support team to update your package. Contact options are available on the Support Page in your account or you can reach out on the chat line in the bottom right corner of this page.
Where can I go to see channels that are included with my TV service?
Log in to your account at Underline > Go to Devices & Services > View Entertainment Services > Under TV Service, click “View included channels”.