Can I use my own equipment?

Yes, you can use your own equipment in addition to the WiFi 6 ready Underline Gateway, but no additional equipment is required.

Every Underline member will need and receive an Underline Gateway. This is our point of presence at your location and ensures that we can troubleshoot the fiber all the way into your home or office. Our gateway will also act as the point of connection for future services you might add, such as TV and VoIP.

If you would like to use your own equipment, the Underline Gateway can be put into passthrough mode and your device can be plugged into the LAN port 4 at the back. You may want to introduce your own router, for example, if you’d like to modify the configuration settings.

When using your own equipment, however, we are limited on the technical support we can provide. We can and will verify the connection and speed to our device but cannot support any advanced configuration or support since we do not have visibility to the device beyond our gateway. If you are using your own device we encourage you to contact the specific device support team, or help articles to assist you.

Here are a few compatible router brands for our various speed offerings. This is not meant to be a comprehensive list, just a few examples. Most devices should work but Underline cannot guarantee performance.

For 500/500 Mbps and 1/1 Gig speed tiers

For 10/10 Gig (and below)