Account Number
To find your Xfinity Mobile account number:
Log into your Xfinity account (preferably on a desktop computer)
Navigate to the account section
Look for "Account Details" or a similar area
Your account number should be displayed there
If you can't find it, try logging in from a computer connected to your home Xfinity network for authentication.
Account PIN
To get your Xfinity account PIN:
Log into your Xfinity account
Click on the account icon at the top of the page
Find and select "Your Account and Identity"
Under "Your Information," choose "Xfinity ID and Security"
Scroll to "Service Access" and select "Home Security PIN"
Your CPNI security number (PIN) should be displayed
Transfer PIN
Method 1: Using the Xfinity App
Open the Xfinity Mobile app
Select the device and associated number you want to transfer
Scroll to "Transfer your number or cancel this line"
Select "Learn More"
Choose the number to receive the transfer PIN
You'll receive a text message with the PIN
Method 2: Contact Xfinity Support
Call Xfinity customer service at 1-888-936-4968
Use the online chat feature to speak with an agent
Visit the Xfinity support page for self-help options or to schedule a call
Important Notes
Always use a desktop browser if you're having trouble finding options in the mobile app
Don't cancel your Xfinity service before getting your transfer PIN and changing carriers
If you can't find the transfer PIN option, try logging out and back in, or contact Xfinity support directly
Remember to keep your account number and transfer PIN secure, as you'll need them when signing up with a new carrier to port your number.